Refund Policy

Refunds

Payments made through Falcon’s platform are non-refundable under normal circumstances. Once a payment is successfully processed via our payment gateway, it is deemed final and cannot be reversed or returned to the original source. Users are therefore requested to ensure complete clarity before initiating any payment.

Refunds Under Exigent Circumstances (If Applicable)

In exceptional or exigent situations, Falcon may, at its sole discretion, consider refund requests. Please note:

• There is no guarantee that a refund will be processed.
• Each refund request is subject to a thorough internal assessment.
• The processing timeline may range from 3 to 4 working days, during which the request will be reviewed.

Factors considered in evaluating refund requests may include but are not limited to:

• Erroneous or duplicate payments.
• Service delivery failure from our end.
• System errors verified by our support team.

Institutes using Falcon are advised to inform and educate their internal stakeholders about this refund policy to avoid misunderstandings and ensure a smoother service experience.

Refund requests can be initiated by contacting our support team at support@cnear.tech with relevant transaction details and justification.